The Human Services Department (HSD) has recently released data reports on the City’s Homelessness Response Blog showing the performance of programs that receive City funding and the work of the Navigation Team’s outreach in response to the COVID-19 pandemic in Q2 (April – June). The Human Services Department (HSD) has recently released data reports on the City’s Homelessness Response Blog showing the performance of programs that receive City funding and the work of the Navigation Team’s outreach in response to the COVID-19 pandemic in Q2 (April – June).
This week, HSD released the fourth quarter (Q4) performance data for programs that receive City funding to serve people experiencing homelessness. Mid-year data for 2019 was last published in September 2019. The finalization and release of Q4 data was significantly delayed due to the onset of COVID-19, which required HSD staffing resources to be diverted to pandemic response.
The Q4 data affirms that the 2017 Homelessness Investments RFP, which realigned HSD’s homelessness response portfolio to focus more on throughput and permanent housing outcomes, continues to achieve these outcomes, with more unsheltered people served and moved into housing. After reviewing three full years of data performance, HSD believes the metrics have stabilized and remains steady with programs such as tiny house villages and enhanced shelters continuing to show success in moving people into housing.
The full report and more details can be found in this blog post.
The Navigation Team also recently submitted its latest report to City Council providing a snapshot of the team’s significant outreach in response to the COVID-19 pandemic in Q2 (April – June).
In response to COVID-19, the Navigation Team has focused its efforts to outreach and litter/debris removal. This refocusing in Q2 resulted in 373 site visits for outreach, 624 litter and debris mitigation operations, and 408 referrals to shelter citywide.
Since the beginning of the outbreak in March through Q2, the team has had over 4,700 conversations about COVID-19 with people experiencing homelessness, provided over 2,500 hygiene kits, distributed over 2,300 COVID-19 and hepatitis A related public health flyers, handed out over 1,100 boxed meals, and supplied 400 masks to individuals living unsheltered.
Engagements by the team’s System Navigators (which are the team’s outreach workers) in Q2 led to increases in the number of engagements, referrals to shelter, and actual enrollments into shelter.
The team’s Field Coordinators, front line workers who assess the needs of hundreds of encampment sites citywide, completed 1,061 site inspections in Q2, a 92% quarter over quarter increase. These site inspections provide “eyes on the ground” and are essential for the Navigation Team to effectively allocate outreach and encampment mitigation resources.
A link to the full report, details on the increased success of outreach efforts, and the launch of NavApp 2.0 can be found in this blog post.